Availability issues and Performance Degradation in multiple regions – 05/22 – Mitigated


Final Update: Tuesday, May 22nd 2018 17:08 UTC

We’ve confirmed that all systems are back to normal as of 5/22 16:55 UTC. Our logs show the incident started on May 22 2018 14:55 UTC that during the 2 hours that it took to resolve the issue, users have experienced availability impact and severe performance degradation across multiple regions.

We are working to understand the root cause of this incident and will post a detailed postmortem within 3 business days.

Sincerely,
Sri Harsha


Update: Tuesday, May 22nd 2018 16:40 UTC

We have identified the mitigation and are in the process of applying this across our regions. We are on a path to recovery and most of the affected users should be able to access their VSTS accounts. We will post an update within the next 30 mins or sooner.

  • Next Update: Before Tuesday, May 22nd 2018 17:15 UTC

Sincerely,
Sri Harsha


Update: Tuesday, May 22nd 2018 15:40 UTC

Our monitoring has alerted us to severe performance degradation and availability issues in multiple regions of VSTS. Our engineers are engaged and are investigating this further.

  • Next Update: Before Tuesday, May 22nd 2018 16:45 UTC

Sincerely,
Sri Harsha


Initial Update: Tuesday, May 22nd 2018 15:22 UTC

We're investigating Performance Degradation in all regions.

  • Next Update: Before Tuesday, May 22nd 2018 15:55 UTC

Sincerely,
Pedro


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