Performance Degradation in West Europe – 01/19 – Mitigated

Final Update: Friday, January 19th 2018 12:28 UTC

We’ve confirmed that all systems are back to normal as of 2017-01-19 11:30 UTC. Our logs show the incident started on 2017-01-19 10:30 UTC and that during the 1 hour that it took to resolve the issue customers might have experienced slow and failed commands while using Visual Studio Team Services in the Western Europe region. Sorry for any inconvenience this may have caused.

  • Root Cause: Initial investigation points to issues on two of our backend web tiers which have been since recycled. We continue to investigate towards full understanding of the root cause.
  • Chance of Re-occurrence: Medium
  • Incident Timeline: 1 hour – 2017-01-19 10:30 UTC through 2017-01-19 11:30 UTC

Ariel Jacob

Initial Update: Friday, January 19th 2018 11:27 UTC

We're investigating Performance degradation in Visual Studio Team Services of West Europe

  • Next Update: Before Friday, January 19th 2018 12:00 UTC

Ariel Jacob

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