Performance Degradation in Central US – 12/20 – Mitigated


Final Update: Wednesday, December 20th 2017 16:08 UTC

We’ve confirmed that all systems are back to normal as of December 20th 15:35 UTC. Our logs show the incident started on 15:05 UTC and that during the 30 minutes that it took to resolve the issue customers may have experienced slow and failed commands in the Central US region. Sorry for any inconvenience this may have caused.

  • Root Cause: The failure was due to an application web tier that became unresponsive.We are actively investigating the issue driving towards the final root cause.

Sincerely,
Olivier


Initial Update: Wednesday, December 20th, 2017 15:30 UTC

  • Users may experience slow and failed commands for the Web UI in Central US.
  • We're actively investigating the issue.

Next Update: Before Wednesday, December 20th, 2017 16:30 UTC

Sincerely,
Olivier


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