Troubleshooting Guide for Purchases


When you try to purchase an extension on the Visual Studio Marketplace and hit an issue, you can try out the following steps to troubleshoot.

You can lookup the error message in this table & try the recommended steps to mitigate it.

Error message What to do
The payment provider declined the transaction

 

Please try again later or contact your credit card’s customer service.

 

Offer Variant is not available in user's market

 

The Offer is not sold in the account market

Sorry, unfortunately, the extension you tried to purchase isn’t available in your country yet. Add your feedback to let us know you’d like support added for your country. We are working to add additional countries in the future.
Credit card is the only supported payment instrument for purchases

 

Offering does not support payment instrument

 

We could not find a credit card on file for your azure subscription

 

Is not allowed to purchase this offer

 

Direct purchase account not found for user id

Your Azure subscription needs a credit card in order to be able to complete this purchase. Please create a new Azure subscription and try your purchase again.
Initial failure was because of a previous order  

You recently purchased, upgraded/downgrade, or cancelled an order and we’re still processing the change. Please try again later.

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