When you try to purchase an extension on the Visual Studio Marketplace and hit an issue, you can try out the following steps to troubleshoot.
You can lookup the error message in this table & try the recommended steps to mitigate it.
|Error message||What to do|
|The payment provider declined the transaction
|Please try again later or contact your credit card’s customer service.
|Offer Variant is not available in user’s market
The Offer is not sold in the account market
|Sorry, unfortunately, the extension you tried to purchase isn’t available in your country yet. Add your feedback to let us know you’d like support added for your country. We are working to add additional countries in the future.|
|Credit card is the only supported payment instrument for purchases
Offering does not support payment instrument
We could not find a credit card on file for your azure subscription
Is not allowed to purchase this offer
Direct purchase account not found for user id
|Your Azure subscription needs a credit card in order to be able to complete this purchase. Please create a new Azure subscription and try your purchase again.|
|Initial failure was because of a previous order||
You recently purchased, upgraded/downgrade, or cancelled an order and we’re still processing the change. Please try again later.