Updates Regarding the Visio Viewer

Some of you have recently noticed that your install of the Visio Viewer isn’t working – this is by design and can easily be fixed. Microsoft has recently released Security Bulletin MS09-55 through Windows Update which deactivates Visio Viewers 2002, 2003 and 2007 because of a security issue. With this fix we are retiring Visio Viewer 2002 as well as Visio Viewer 2003. To get your viewer installation back into a working state you have 2 options:

  1. If you can, we recommend that you install the Visio 2010 (Beta) viewer; this version of the viewer has all the functionality of the previous viewers, includes all the required security fixes, and has a product quality that is very close to ship. This build of the viewer can then easily be upgraded to the RTM build of the Viewer when it’s released.
  2. If you can’t or don’t want to download the Visio 2010 (Beta) viewer, you must update your existing viewer by following the steps in the order described below:
    1. If you’re using Viewer 2002 or Viewer 2003, uninstall it and install Visio 2007 Viewer.
    2. Install Visio Viewer 2007 SP1
    3. Install Visio Viewer 2007 SP2
    4. Install the security update KB973709

The patching discussed in method #2 can also be done through Windows Update but may involve multiples runs of Windows Updates to download the relevant patches – downloading these patches directly is the most efficient way of getting the Viewer back into action.

If you have more questions about patching your viewer installation, feel free to leave a comment on our blog.

Comments (8)

  1. Sunny says:

    Thanks a million, i was stuck with this issue for 2 days and was not able to find any reference anywhere. After following step number 2, it worked like a charm.

  2. Margaret Bartley says:

    the link in step 2.iii is giving me a 400 error – invalid URL.

    I don’t see a way to notify anyone except this comment section.  I don’t see a contact for the webmaster.  Also, this page is kind of confusing because it looks like there is a navigation bar at the top of the page, with "home", "email", "about" etc. but none of those words are linked.

  3. Marge SIMPSON says:

    It took me some time to discover it, so some of you might be interested to learn that the Visio Viewer does NOT display Visio STENCILS, regardless of the version and patch level of the Viewer.

    I have downloaded diagrams of various IT equipments on http://www.visiocafe.com/, and I wanted to use them in a Word document that I write on a PC where Visio is not installed. I’ve tried the two solutions above, but to no avail. So I opened them on a another PC where Visio is installed (but where Word is not), exported them as PNG pictures, and then took them back to the first PC. If anyone knows of a simpler way to do it, I’d glad to read about it.

  4. Marge SIMPSON says:

    Post-Scriptum #1 : I saw that information here :


    Post-Scriptum #2 : a simpler way to do it, OTHER than installing Word on the PC where Visio is installed (I already could think of that one by myself).

  5. DatLe-CSCV says:

    Thanks a lot.

    To me it works with Visio Viewer 2010 (Beta). In my mind, we should try with the latest one first as it will include all fixes there.

    The risk to apply many patches and run the security patch many worser than using beta release 🙂

    Dat Le

  6. Andy says:

    Hi, Visio related help needed !

    Please let me know if I need to post this somewhere else, but I'm not having much luck finding an answer elsewhere as yet…

    New job this week, new laptop – HP G62 with Win 7 Home Prem, registered the trial version of Office Prof 2010, downloaded Visio Viewer 2010.

    I have Chrome as def browser, but IE 8 is also working normally.

    Trying to view Visio diagrams embedded in Word docs, either saved as 97/2003 or 2007 versions, double click on the diag and all I get is the following error pop-up…

    "The server application, source file, or item cannot be found. Make sure that the application is properly installed…….".

    Right-click on the vsd and it recognizes Visio as I get a convert document option, click that and I get the same error above.

    Any ideas please ?


  7. Linda says:

    So frustrated! I downloaded all of the patches for VV2007 and I still got the …."not able to complete this operation" message. So I uninstalled 2007 and installed 2010….I STILL get the message. What could I be doing wrong?

  8. Celia Parker says:

    ARE YOU INSANE!! You DO NOT want us to use your applications is that it!! I have installed 5 versions of Visio viewer up to v2010 including the SDK on Windows XP and waited for restarts. I have NO application in the Start menu. But it is in Add and Remove Programs. Why!? I cannot view a .vsd file. All I want is to look at read-only the file. I have spent DAYS on this. I actually have a job I am supposed to be doing. I am stuck with these files that are intrinsic to our software development efforts. I installed the v2010 and still no application. I have visio files everywhere but none that can view vsd files!! My only other option is to download some jackass free viewer that cannot even scroll properly to view the files.

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