The xRM application framework of the Microsoft Dynamics® CRM offering is designed to help organizations meet their LOB application requirements more economically than traditional approaches by providing rapid application development, a high degree of flexibility, and consolidated systems management. This paper examines how customers and partners are using xRM to drive business success.
The paper will lay out an approach for using a combination of Microsoft® Office SharePoint® Server 2007 platform and the xRM application framework of Microsoft Dynamics® CRM to address today’s great business challenge: how to be more customized, more rapid, and more engaged with the client while still driving down transaction costs and associated overheads.
Solution builders—the people and organizations that use software to create custom solutions to business problems face increasing expectations that they will be agents of IT savings in addition to serving as trusted, strategic partners for corporate success. This paper will examine the ways that application platform choices can drive the success of the solution builder as a value-added strategic partner, with particular focus on the capabilities of the Microsoft Dynamics® CRM xRM application framework.
ISV Architect Evangelist