Get Online Support Through Microsoft Partner Network Forums

partnernetwork Access unlimited online technical support for Microsoft products and technologies as part of your Microsoft Partner Network benefits—at no charge. All partners are guaranteed a response to your break-fix, developer and presales questions from Microsoft engineers.

To enter the Partner Online Technical Community Forums, choose an area and login when prompted. NOTE: ALL partner forums are designated with “(Partner)” on the category titles.

New Windows 7 Communities

Break-fix. After the sale, obtain answers to technical questions, including product installation issues and feature/function problems. Get responses from a Microsoft engineer within four business hours, eight business hours, or one business day, depending on your partner level.

Developer. Entitled partners (see Response Times table) will receive responses to advisory questions related to Microsoft ASP.NET, Microsoft Silverlight, Microsoft Expression, SQL Server, Windows Presentation Foundation, Microsoft Visual Studio, C++, and C# within eight business hours. Find sample code, learn about best practices, and receive advice about Microsoft platform design and development.

Presales. Get responses to your technical sales-assistance questions for any Microsoft product within eight business hours. Find reference materials, proof points, research, related collateral, and more. Available only to Gold Certified and Certified Partners.

For more information about the benefit, see Partner Online Technical Communities.

How to Sign Up for Microsoft Partner Network

Enroll your company to become a Registered Member of the Microsoft Partner Program.

  1. If you do not have a Windows Live ID, create one now.

  2. Sign in to the Partner Membership Center using a Windows Live ID.

  3. Answer a few questions about yourself and your company.

  4. Click I Accept to accept the Microsoft Partner Program Agreement.

For more information about how to sign up, see the video How to Enroll as a Registered Member.


Bruce D. Kyle
ISV Architect Evangelist | Microsoft Corporation

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