How tab opens in Unified Service Desk considering Sort Order values

In Unified Service Desk, you can configure the hosted controls (tabs) with Sort Order, a value for a hosted control specifies the order in which the hosted  are retrieved and displayed in the agent application. When you open several hosted controls, the Unified Service Desk shows the hosted controls in the sort order specified in…

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Introducing Best Practices Analyzer for Unified Service Desk

Empowering our customers to create successful customer service solutions is among our major goals. Often, customizers rely on solutions, workarounds proposed by the Unified Service Desk community and are in doubt if their approach complies with the best standards. So, we decided to make it easier to validate Unified Service Desk solutions against the best…

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Unified Service Desk 3.3.0 is Released

Continuing towards our goal towards bringing the best and the brightest of Dynamics 365 experiences to our users, enabling our developer community to build and deploy robust solutions, and providing our customers with even more reliable and compliant Unified Service Desk, we have released the latest version 3.3.0. Download Unified Service Desk 3.3.0 The highlights…

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