Introducing Best Practices Analyzer for Unified Service Desk

Empowering our customers to create successful customer service solutions is among our major goals. Often, customizers rely on solutions, workarounds proposed by the Unified Service Desk community and are in doubt if their approach complies with the best standards. So, we decided to make it easier to validate Unified Service Desk solutions against the best…

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Unified Service Desk 3.3.0 is Released

Continuing towards our goal towards bringing the best and the brightest of Dynamics 365 experiences to our users, enabling our developer community to build and deploy robust solutions, and providing our customers with even more reliable and compliant Unified Service Desk, we have released the latest version 3.3.0. Download Unified Service Desk 3.3.0 The highlights…

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Unified Service Desk 3.2.0 is Released

Continuing towards our goal towards a high performance, more reliable and secure Unified Service Desk, we have released the latest version 3.2.0. (https://go.microsoft.com/fwlink/p/?linkid=867343) Unified Service Desk version 3.2.0 has major enhancements on performance diagnostics, faster load times for CRM entity pages and graceful handling and recovery of crashed or unresponsive Internet Processes. The highlights of…

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Unified Service Desk 3.1.0 is Released

Continuing towards our goal towards a high performance, more reliable and secure Unified Service Desk, we have released the latest version 3.1.0. (https://go.microsoft.com/fwlink/p/?linkid=862012) Unified Service Desk version 3.1.0 has enhancements primarily focused on aligning with the latest security enhancements in Dynamics CRM online version 9.0. The highlights of this release are 1. TLS 1.2 support:…

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Unified Service Desk and TLS 1.2 Mandate for Dynamics 365 (Online)

The 9.0 update for Dynamics 365 (online) will begin requiring connections to customer engagement applications to utilize TLS 1.2 (or better) security. This aligns with updated Microsoft and industry security policies and best practices, and you will be required to take following actions to maintain connectivity to Dynamics 365 Customer Engagement applications. Read more about…

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Unified Service Desk 3.0.0 is Released

A more reliable, diagnosable and accessible version of Unified Service Desk (version 3.0.0) is available for download now. ( https://www.microsoft.com/en-us/download/details.aspx?id=55787) Unified Service Desk version 3.0.0 has many enhancements focusing on reliability, performance and accessibility. Below is a quick snapshot of what is on offer: Ease of Configuration for Diagnostic Settings: Administrators can now configure the…

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Unified Service Desk Best Practices (Part 4) – Disable Auto-recovery for Internet Explorer

Internet Explorer employs several features to ensure its stability. As part of this, when an Internet Explorer window crashes, becomes unresponsive due to long running scripts on websites, bugs in the website, or other issues, Internet Explorer tries to recover this window automatically. Unified Service Desk hosts Internet Explorer process when hosted using “IE Process”…

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Unified Service Desk Best Practices (Part 1) – Leveraging the new “IE Process Hosting Type

Introduction There is so much information available on Unified Service Desk, yet it does not cover many aspects of the product. We constantly get valuable feedback from the Unified Service Desk community, Unified Service Desk customers, and internal teams. One thing that has been consistent is about the need for best practices one should consider…

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