Exchange information between Unified Service Desk and Standard Web Applications

One of the most common scenarios in a Unified Service Desk (USD) deployment is the need to automate standard web applications. USD provides the Standard Web Application type of hosted control that enables you to host a web page inside its browser control along with context information, and gives you the ability to inject JavaScript…


Preloading session data for a better agent experience

In the sample for Unified Service Desk, a technique is demonstrated where you search for a contact, open the contact, which opens a session, then loads the contact into a Contact tab. Once the Contact is loaded into the tab, the page is scanned for data and the Data Parameter list is populated. Once this…

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Using the new CRM theming in Unified Service Desk

One of the great ways to learn to use a tool is to make up fun and interesting projects that require the features of the solution. This article is an exercise in taking a cool new CRM web client feature and applying it to USD.  While the outcome is useful in it’s own right, the purpose of…

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