Exchange information between Unified Service Desk and Standard Web Applications

One of the most common scenarios in a Unified Service Desk (USD) deployment is the need to automate standard web applications. USD provides the Standard Web Application type of hosted control that enables you to host a web page inside its browser control along with context information, and gives you the ability to inject JavaScript…


Preloading session data for a better agent experience

In the sample for Unified Service Desk, a technique is demonstrated where you search for a contact, open the contact, which opens a session, then loads the contact into a Contact tab. Once the Contact is loaded into the tab, the page is scanned for data and the Data Parameter list is populated. Once this…


Using the new CRM theming in Unified Service Desk

One of the great ways to learn to use a tool is to make up fun and interesting projects that require the features of the solution. This article is an exercise in taking a cool new CRM web client feature and applying it to USD.  While the outcome is useful in it’s own right, the purpose of…

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