Automatic CRM Network Diagnostics with USD

Troubleshooting networking issues can be challenging particularly when dealing with intermittent issues. With the transition to CRM Online and other SAAS services, having a performant network and Internet connection becomes even more important. There are some great tools out there for diagnosing network issues including ThousandEyes, Netmon, and others. Generally these tools will give you…

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Exchange information between Unified Service Desk and Standard Web Applications

One of the most common scenarios in a Unified Service Desk (USD) deployment is the need to automate standard web applications. USD provides the Standard Web Application type of hosted control that enables you to host a web page inside its browser control along with context information, and gives you the ability to inject JavaScript…


Inserting USD events into HTML javascript logic and acting upon it

One of the key benefits of having Unified Service Desk host web applications rather than just displaying them in an iframe within the web client is its inherent ability to perform bidirectional communication with the web application without modifying its source code.  This is particularly important when you don’t have control over the development of…

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