Channel integration in Unified Service Desk

Channel Integration Framework (CIF) is an extensible framework to integrate third-party channel providers with D365 Unified Interface Apps using a browser-based JavaScript API library. Read more about Dynamics 365 Channel Integration Framework. If you have already developed a cloud-based channel using the Channel Integration Framework APIs, then in this blog I will explain how you…


Internet Explorer prompts for password after selecting Remember my credentails option

When you are working on Unified Service Desk client application, the Internet Explorer often prompts for password even though you have selected Remember my credentials options in the Windows Security dialog. The issue is from the Internet Explorer and not from Unified Service Desk. How do I verify if the issue is of Internet Explorer?…


Fix for the non-functioning buttons present in Dynamics 365 command bar after solutions are installed

In Unified Service Desk, when you are using Customer Service Hub, a Unified Interface app, you will see certain buttons like Quick create, New Activity, New Record and Import data in the Dynamics 365 command bar. Whenever you click these buttons, you experience that the buttons are not functional. The issue of certain buttons being…