Automatic CRM Network Diagnostics with USD

Troubleshooting networking issues can be challenging particularly when dealing with intermittent issues. With the transition to CRM Online and other SAAS services, having a performant network and Internet connection becomes even more important. There are some great tools out there for diagnosing network issues including ThousandEyes, Netmon, and others. Generally these tools will give you…

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Unified Service Desk (USD) Learning Resources

Unified Service Desk (USD) Learning Resources This blog post provides a list of documentation resources that you can use to learn and use Unified Service Desk for Microsoft Dynamics CRM. In This Post Get Started: What is Unified Service Desk and how to set it up Use the sample applications to quickly experience Unified Service…

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