How tab opens in Unified Service Desk considering Sort Order values

In Unified Service Desk, you can configure the hosted controls (tabs) with Sort Order, a value for a hosted control specifies the order in which the hosted  are retrieved and displayed in the agent application. When you open several hosted controls, the Unified Service Desk shows the hosted controls in the sort order specified in…

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Preloading session data for a better agent experience

In the sample for Unified Service Desk, a technique is demonstrated where you search for a contact, open the contact, which opens a session, then loads the contact into a Contact tab. Once the Contact is loaded into the tab, the page is scanned for data and the Data Parameter list is populated. Once this…

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Creating Generic USD Toolbar Button

Have you ever questioned whether we can create a generic USD Toolbar with Toolbar Button that you can apply to all needed Hosted Controls? Sound’s to be a familiar requirement, right? Is that Possible? Yes, it is. To avoid having to create a separate toolbar for each hosted control, USD provides the flexibility to create…