Preloading session data for a better agent experience

In the sample for Unified Service Desk, a technique is demonstrated where you search for a contact, open the contact, which opens a session, then loads the contact into a Contact tab. Once the Contact is loaded into the tab, the page is scanned for data and the Data Parameter list is populated. Once this…

0

Creating Generic USD Toolbar Button

Have you ever questioned whether we can create a generic USD Toolbar with Toolbar Button that you can apply to all needed Hosted Controls? Sound’s to be a familiar requirement, right? Is that Possible? Yes, it is. To avoid having to create a separate toolbar for each hosted control, USD provides the flexibility to create…