Unified Service Desk 3.3.0 is Released

Continuing towards our goal towards bringing the best and the brightest of Dynamics 365 experiences to our users, enabling our developer community to build and deploy robust solutions, and providing our customers with even more reliable and compliant Unified Service Desk, we have released the latest version 3.3.0. Download Unified Service Desk 3.3.0 The highlights…

1

Unified Service Desk Automated IE Process Cleanup

Abrupt closure of Unified Service Desk Under normal circumstances,Unified Service Desk performs cleanup of resources and sub-processes on closure, however unexpected shutdown or termination may result in leaks as  IE Processes may fail to shut down. A common example of such termination would be killing the Unified Service Desk from the task manager. In such scenarios,…

0

Unified Service Desk and TLS 1.2 Mandate for Dynamics 365 (Online)

The 9.0 update for Dynamics 365 (online) will begin requiring connections to customer engagement applications to utilize TLS 1.2 (or better) security. This aligns with updated Microsoft and industry security policies and best practices, and you will be required to take following actions to maintain connectivity to Dynamics 365 Customer Engagement applications. Read more about…

0

Unified Service Desk Best Practices (Part 4) – Disable Auto-recovery for Internet Explorer

Internet Explorer employs several features to ensure its stability. As part of this, when an Internet Explorer window crashes, becomes unresponsive due to long running scripts on websites, bugs in the website, or other issues, Internet Explorer tries to recover this window automatically. Unified Service Desk hosts Internet Explorer process when hosted using “IE Process”…

0

Unified Service Desk Best Practices (Part 3) – Improve Internet Explorer process management

Background With hosted controls running on IE Process hosting mode, under heavy load, Unified Service Desk might get slower and start showing “Max Browser” messages. Launching any other application under this may result in a blank page or an exception. At times, restarting Unified Service Desk may not help and you might have to restart…

7

Unified Service Desk Best Practices (Part 2) – Using FireRequestAction

Background on FireRequestAction Creating custom USD hosted controls is an extremely powerful extension mechanisms. In fact, USD itself is built on such hosted controls. I recall a quote of which I paraphrase, “With great power comes great responsibility.” This quote definitely holds true with USD hosted controls as well. USD hosted controls are built on…

3

Unified Service Desk Best Practices (Part 1) – Leveraging the new “IE Process Hosting Type

Introduction There is so much information available on Unified Service Desk, yet it does not cover many aspects of the product. We constantly get valuable feedback from the Unified Service Desk community, Unified Service Desk customers, and internal teams. One thing that has been consistent is about the need for best practices one should consider…

2