Customization Files in Unified Service Desk

One of the primary concerns utilizing .NET framework based applications such as USD on the desktop has always been deployment.  While USD has always been primarily configuration driven, there was frequently times in which custom controls were desired.  Unfortunately these custom controls (dlls) had to be deployed to the desktop.  This process involved creating an…

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IE Process mode gives http://event popup

Note: Blog updated with the latest information. Most Unified Service Desk customers today utilize the Internal WPF setting for CRM Pages and Standard Web Applications but there are distinct tradeoffs when using this setting in that it utilizes the WPF WebBrowser control for hosting URLs and there are some rendering differences between it and standard…

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Unified Service Desk (USD) Learning Resources

Unified Service Desk (USD) Learning Resources This blog post provides a list of documentation resources that you can use to learn and use Unified Service Desk for Microsoft Dynamics CRM. In This Post Get Started: What is Unified Service Desk and how to set it up Use the sample applications to quickly experience Unified Service…

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Inserting USD events into HTML javascript logic and acting upon it

One of the key benefits of having Unified Service Desk host web applications rather than just displaying them in an iframe within the web client is its inherent ability to perform bidirectional communication with the web application without modifying its source code.  This is particularly important when you don’t have control over the development of…

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Unified Service Desk 3.0.0 is Released

A more reliable, diagnosable and accessible version of Unified Service Desk (version 3.0.0) is available for download now. ( https://www.microsoft.com/en-us/download/details.aspx?id=55787) Unified Service Desk version 3.0.0 has many enhancements focusing on reliability, performance and accessibility. Below is a quick snapshot of what is on offer: Ease of Configuration for Diagnostic Settings: Administrators can now configure the…

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The ins and outs of Unified Service Desk’s Agent Scripting tool

Background The Unified Service Desk Agent Scripting tool is a component that provides a script to be used on a phone call or via chat along with a decision tree for agents to quickly get to the work they need to perform. The tool provides for CRM admin based configuration, can provide next steps, hints, instructions,…

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Thinking Outside the Shell

Unified Service Desk is a very flexible tool that, along with some creativity, can do some really amazing things. In this blog, I will walk through a proof of concept with the purpose of demonstrating some lesser understood capabilities of the platform. One of the goals is to provide ideas on how to think about USD as…

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Unified Service Desk Best Practices (Part 3) – Improve Internet Explorer process management

Background With hosted controls running on IE Process hosting mode, under heavy load, Unified Service Desk might get slower and start showing “Max Browser” messages. Launching any other application under this may result in a blank page or an exception. At times, restarting Unified Service Desk may not help and you might have to restart…

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Announcing TechNet Wiki for Unified Service Desk

We are happy to announce a new TechNet wiki page for Unified Service Desk, where we will be writing about how to troubleshoot issues with Unified Service Desk and more importantly, share any workarounds to problems that developers and users may encounter while developing for Unified Service Desk. Since this is a wiki page, it is…

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