Deprecation of Unified service desk 3.2 and lower versions, and features

To help provide the best possible Unified Service Desk experiences, we recently announced the General Availability of Unified Service Desk 4.1, delivering improved performance and a host of feature enhancements. Below you’ll find information about the versions and features that have been marked as deprecated with the latest release of Unified Service Desk 4.1. Administrators and IT professionals…


Channel integration in Unified Service Desk

Channel Integration Framework (CIF) is an extensible framework to integrate third-party channel providers with D365 Unified Interface Apps using a browser-based JavaScript API library. Read more about Dynamics 365 Channel Integration Framework. If you have already developed a cloud-based channel using the Channel Integration Framework APIs, then in this blog I will explain how you…


Public preview of Unified Service Desk 4.1

We are excited to announce Unified Service Desk 4.1 is now available in public preview with rich feature enhancements, improved performance and reliability. Highlights of preview functionalities: Unified Service Desk with Chrome process Use Chrome Process to host web applications in Unified Service Desk client application. The Chrome Process is based on CefSharp, which is…

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