Continuing towards our goal towards bringing the best and the brightest of Dynamics 365 experiences to our users, enabling our developer community to build and deploy robust solutions, and providing our users and administrators with modern, unified, adaptable and reliable Unified Service Desk experiences, we have released the latest version - Unified Service Desk 4.0.
For more information, see SwitchSession Action in Session Tabs (Hosted Control)
Call to Action:
You are encouraged to validate the latest release in their environments and plan for an upgrade of the Unified Service Desk client. New and existing customers, can use the best practice analyzer tool to validate their solutions and deployment for adherence to the best practices for best results. Existing customers, on earlier versions of Dynamics 365 or with Unified Service Desk solutions built around legacy web-client experience, can use the migration tool to migrate their solutions to the Unified Interface experience. To learn more about the new features and enhancements, see the following documentations: