How tab opens in Unified Service Desk considering Sort Order values

In Unified Service Desk, you can configure the hosted controls (tabs) with Sort Order, a value for a hosted control specifies the order in which the hosted  are retrieved and displayed in the agent application. When you open several hosted controls, the Unified Service Desk shows the hosted controls in the sort order specified in…

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Best Practices for Unified Service Desk Deployment and Upgrade

As a Unified Service Desk administrator you are tasked with either fresh deployment of Unified Service Desk or an upgrade of the Unified service Desk client or solution bits, for your organization. For such deployment exercise, it is a necessity that you follow the guidelines to minimize the impact and increase the agent productivity.  …

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