Unified Service Desk Automated IE Process Cleanup

Abrupt closure of Unified Service Desk Under normal circumstances,Unified Service Desk performs cleanup of resources and sub-processes on closure, however unexpected shutdown or termination may result in leaks as  IE Processes may fail to shut down. A common example of such termination would be killing the Unified Service Desk from the task manager. In such scenarios,…

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Unified Service Desk and TLS 1.2 Mandate for Dynamics 365 (Online)

The 9.0 update for Dynamics 365 (online) will begin requiring connections to customer engagement applications to utilize TLS 1.2 (or better) security. This aligns with updated Microsoft and industry security policies and best practices, and you will be required to take following actions to maintain connectivity to Dynamics 365 Customer Engagement applications. Read more about…

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