Installing Unified Service Desk to the new Dynamics 365 - "United Kingdom" region

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Dynamics 365 team recently announced availability of the service from the United Kingdom datacenter. Unified Service Desk client, that is current available for download, already supports this new region. However, we couldn't update the Unified Service Desk package deployer to deploy the solutions to the Dynamics 365 orgs in this new region. There were few impactful changes in the new solutions which limited us from backporting the solutions and making quick changes to the packages available for download.

Until we update the bits, please follow one of the below options to deploy Unified Service Desk to United Kingdom region:

  1. Deploy the solutions manually. This is useful when you want to start developing from scratch
    • Download and extract the Unified Service Desk package deployer packages to your local machine
    • Open NewEnvironment folder and import the below solutions to your Dynamics 365 org from Dynamics 365 > Settings > Solutions > Import wizard
      • UiiForMicrosoftDynamicsCRM_3_0_managed
      • DynamicsUnifiedServiceDesk_1_0_managed
  2. Update the package deployer binaries and deploy any existing sample package
      • Download and extract the Unified Service Desk package deployer packages to your local machine
      • Download the latest SDK from - Microsoft Dynamics 365 Software Development Kitsdk_image
      • Extract the SDK to a folder and go to PackageDeployer folder under SDK > Toolspdfolder_image
      • Copy all the files and folders within the PackageDeployer folder
      • Replace the Unified Service Desk Package Deployer folder files with the files from the SDK (NOTE: Do not empty the folder)
      • Run PackageDeployer.exe and deploy Unified Service Desk to United Kingdom region

We regret the inconvenience this would cause in deploying Unified Service Desk. Hopefully, saying that a new version of Unified Service Desk is being tested and readied for you, will ease some of that inconvenience. Did I say a new version? Yes, a new version with LOT of new features. Stay tuned for that announcement!!!

Please share your feedback in the comment section. If you have product ideas, kindly share them through crmideas.

Sid Gundavarapu
(Senior Program Manager
Dynamics 365 Customer Engagement)