The latest release of Unified Service Desk client (version 18.104.22.1686) is released today. This release is a step in our journey to make Unified Service Desk more accessible, reliable and performant.
This release primarily encompasses accessibility for keyboard users and enhanced keyboard productivity for power users.
We are also introducing a new API called SafeDispatcher with this release. This API will help you build robust hosted controls that are more reliable and easily diagnosable. Most of the existing hosted controls can be updated to take advantage of this new API by making one line of code change.
Please share your feedback in this comment section. If you have product ideas, kindly request them through crmideas.
(OBO USD Team)