Unified Service Desk (USD) Learning Resources

Unified Service Desk (USD) Learning Resources

This blog post provides a list of documentation resources that you can use to learn and use Unified Service Desk for Microsoft Dynamics CRM.

In This Post

Get Started: What is Unified Service Desk and how to set it up

Use the sample applications to quickly experience Unified Service Desk

Configure and extend Unified Service Desk

Hands-on with Unified Service Desk using walkthroughs

Get Started: What is Unified Service Desk and how to set it up

Want to know what is Unified Service Desk, what are the system requirements to run it, and how to set up and install it. Start with Unified Service Desk Administration Guide.

The document also provides information about how you can configure security in Unified Service Desk using CRM security roles and the Configuration entity in Unified Service Desk. More information: Security in Unified Service Desk

Also see: Video: Overview of Unified Service Desk (5 minutes)

Use the sample applications to quickly experience Unified Service Desk

Unified Service Desk provides you with four sample applications that demonstrates its capabilities of configuring a customer service application that enables customer service reps to work efficiently with customer data without having to switch applications. During the installation of Unified Service Desk, you are prompted to select a sample application to be deployed on your CRM instance (online or on-premises).

The following topics provide information about the customer service capabilities demonstrated in each Unified Service Desk sample application:

Configure and extend Unified Service Desk

After you have installed Unified Service Desk, use the Unified Service Desk Developer Guide to configure it to create a customer service application for your organization.

Unified Service Desk provides a highly configurable interface that can be used by administrators to quickly build a customer service application without writing code.

It also provides you extensibility capabilities to integrate with applications other than Microsoft Dynamics CRM. More information: Unified Service Desk Developer Overview

Hands-on with Unified Service Desk using walkthroughs

The best way to learn new technology is to dive right into it, and use it yourself. Try these walkthroughs that with give you first-hand experience of Unified Service Desk.

See also

Microsoft Dynamics CRM help & Training

Microsoft Dynamics CRM Developer Learning Resources

Microsoft Dynamics CRM Team Blog