Fix for the non-functioning buttons present in Dynamics 365 command bar after solutions are installed

In Unified Service Desk, when you are using Customer Service Hub, a Unified Interface app, you will see certain buttons like Quick create, New Activity, New Record and Import data in the Dynamics 365 command bar. Whenever you click these buttons, you experience that the buttons are not functional. The issue of certain buttons being…

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Unified Service Desk 4.0 is released – A modern, unified, adaptable, and reliable offering

Continuing towards our goal towards bringing the best and the brightest of Dynamics 365 experiences to our users, enabling our developer community to build and deploy robust solutions, and providing our users and administrators with modern, unified, adaptable and reliable Unified Service Desk experiences, we have released the latest version – Unified Service Desk 4.0….

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How tab opens in Unified Service Desk considering Sort Order values

In Unified Service Desk, you can configure the hosted controls (tabs) with Sort Order, a value for a hosted control specifies the order in which the hosted  are retrieved and displayed in the agent application. When you open several hosted controls, the Unified Service Desk shows the hosted controls in the sort order specified in…

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Best Practices for Unified Service Desk Deployment and Upgrade

As a Unified Service Desk administrator you are tasked with either fresh deployment of Unified Service Desk or an upgrade of the Unified service Desk client or solution bits, for your organization. For such deployment exercise, it is a necessity that you follow the guidelines to minimize the impact and increase the agent productivity.  …

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Introducing Best Practices Analyzer for Unified Service Desk

Empowering our customers to create successful customer service solutions is among our major goals. Often, customizers rely on solutions, workarounds proposed by the Unified Service Desk community and are in doubt if their approach complies with the best standards. So, we decided to make it easier to validate Unified Service Desk solutions against the best…

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Unified Service Desk 3.3.0 is Released

Continuing towards our goal towards bringing the best and the brightest of Dynamics 365 experiences to our users, enabling our developer community to build and deploy robust solutions, and providing our customers with even more reliable and compliant Unified Service Desk, we have released the latest version 3.3.0. Download Unified Service Desk 3.3.0 The highlights…

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Unified Service Desk 3.2.0 is Released

Continuing towards our goal towards a high performance, more reliable and secure Unified Service Desk, we have released the latest version 3.2.0. (https://go.microsoft.com/fwlink/p/?linkid=867343) Unified Service Desk version 3.2.0 has major enhancements on performance diagnostics, faster load times for CRM entity pages and graceful handling and recovery of crashed or unresponsive Internet Processes. The highlights of…

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Unified Service Desk 3.1.0 is Released

Continuing towards our goal towards a high performance, more reliable and secure Unified Service Desk, we have released the latest version 3.1.0. (https://go.microsoft.com/fwlink/p/?linkid=862012) Unified Service Desk version 3.1.0 has enhancements primarily focused on aligning with the latest security enhancements in Dynamics CRM online version 9.0. The highlights of this release are 1. TLS 1.2 support:…

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Unified Service Desk Automated IE Process Cleanup

Abrupt closure of Unified Service Desk Under normal circumstances,Unified Service Desk performs cleanup of resources and sub-processes on closure, however unexpected shutdown or termination may result in leaks as  IE Processes may fail to shut down. A common example of such termination would be killing the Unified Service Desk from the task manager. In such scenarios,…

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Unified Service Desk and TLS 1.2 Mandate for Dynamics 365 (Online)

The 9.0 update for Dynamics 365 (online) will begin requiring connections to customer engagement applications to utilize TLS 1.2 (or better) security. This aligns with updated Microsoft and industry security policies and best practices, and you will be required to take following actions to maintain connectivity to Dynamics 365 Customer Engagement applications. Read more about…

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