Unified Service Desk 3.0.0 is Released

A more reliable, diagnosable and accessible version of Unified Service Desk (version 3.0.0) is available for download now. ( https://www.microsoft.com/en-us/download/details.aspx?id=55787) Unified Service Desk version 3.0.0 has many enhancements focusing on reliability, performance and accessibility. Below is a quick snapshot of what is on offer: Ease of Configuration for Diagnostic Settings: Administrators can now configure the…

7

Unified Service Desk Best Practices (Part 4) – Disable Auto-recovery for Internet Explorer

Internet Explorer employs several features to ensure its stability. As part of this, when an Internet Explorer window crashes, becomes unresponsive due to long running scripts on websites, bugs in the website, or other issues, Internet Explorer tries to recover this window automatically. Unified Service Desk hosts Internet Explorer process when hosted using “IE Process”…

0

Installing Unified Service Desk to the new Dynamics 365 – “United Kingdom” region

Dynamics 365 team recently announced availability of the service from the United Kingdom datacenter. Unified Service Desk client, that is current available for download, already supports this new region. However, we couldn’t update the Unified Service Desk package deployer to deploy the solutions to the Dynamics 365 orgs in this new region. There were few impactful…

0

Unified Service Desk 2.2.2 is released!!!

The latest release of Unified Service Desk client (version 2.2.2.806) is released today. This release primarily focuses on empowering IT Operations, developers and administrators troubleshoot issues in production. Unified Service Desk diagnostics logging now collects not just the run-time logs, but several key details about the process including a full memory dump as well. More details of…

0

Unified Service Desk 2.2.1 is released!!!

The latest release of Unified Service Desk client (version 2.2.1.806) is released today. This release is a step in our journey to make Unified Service Desk more accessible, reliable and performant. This release primarily encompasses accessibility for keyboard users and enhanced keyboard productivity for power users. We are also introducing a new API called SafeDispatcher with…

2

Create a quick search field in USD

Some customers find it helpful to make search front and center in their Unified Service Desk implementations. Often this is implemented simply as a button on the main toolbar to display the CRM search page but this article illustrates another technique that utilizes a few components in USD and the open source, USD Component library, to display a…

1

Unified Service Desk Best Practices (Part 3) – Improve Internet Explorer process management

Background With hosted controls running on IE Process hosting mode, under heavy load, Unified Service Desk might get slower and start showing “Max Browser” messages. Launching any other application under this may result in a blank page or an exception. At times, restarting Unified Service Desk may not help and you might have to restart…

6

Thinking Outside the Shell

Unified Service Desk is a very flexible tool that, along with some creativity, can do some really amazing things. In this blog, I will walk through a proof of concept with the purpose of demonstrating some lesser understood capabilities of the platform. One of the goals is to provide ideas on how to think about USD as…

5

USD Component Library Open Sourced

Over the last few years, I have built a number of components designed to work with USD. I have consolidated these components into an open source control library. You may use these as examples, use them in your projects or contribute to the open source project.  Here is the link to the open source project. https://github.com/jaymepechan/USDComponentLibrary…

3