Unified Service Desk 3.1.0 is Released

Continuing towards our goal towards a high performance, more reliable and secure Unified Service Desk, we have released the latest version 3.1.0. (https://go.microsoft.com/fwlink/p/?linkid=862012) Unified Service Desk version 3.1.0 has enhancements primarily focused on aligning with the latest security enhancements in Dynamics CRM online version 9.0. The highlights of this release are 1. TLS 1.2 support:…

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Unified Service Desk Automated IE Process Cleanup

Abrupt closure of Unified Service Desk Under normal circumstances,Unified Service Desk performs cleanup of resources and sub-processes on closure, however unexpected shutdown or termination may result in leaks as  IE Processes may fail to shut down. A common example of such termination would be killing the Unified Service Desk from the task manager. In such scenarios,…

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Unified Service Desk and TLS 1.2 Mandate for Dynamics 365 (Online)

The 9.0 update for Dynamics 365 (online) will begin requiring connections to customer engagement applications to utilize TLS 1.2 (or better) security. This aligns with updated Microsoft and industry security policies and best practices, and you will be required to take following actions to maintain connectivity to Dynamics 365 Customer Engagement applications. Read more about…

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Unified Service Desk 3.0.0 is Released

A more reliable, diagnosable and accessible version of Unified Service Desk (version 3.0.0) is available for download now. ( https://www.microsoft.com/en-us/download/details.aspx?id=55787) Unified Service Desk version 3.0.0 has many enhancements focusing on reliability, performance and accessibility. Below is a quick snapshot of what is on offer: Ease of Configuration for Diagnostic Settings: Administrators can now configure the…

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Unified Service Desk Best Practices (Part 4) – Disable Auto-recovery for Internet Explorer

Internet Explorer employs several features to ensure its stability. As part of this, when an Internet Explorer window crashes, becomes unresponsive due to long running scripts on websites, bugs in the website, or other issues, Internet Explorer tries to recover this window automatically. Unified Service Desk hosts Internet Explorer process when hosted using “IE Process”…

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Installing Unified Service Desk to the new Dynamics 365 – “United Kingdom” region

Dynamics 365 team recently announced availability of the service from the United Kingdom datacenter. Unified Service Desk client, that is current available for download, already supports this new region. However, we couldn’t update the Unified Service Desk package deployer to deploy the solutions to the Dynamics 365 orgs in this new region. There were few impactful…

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Unified Service Desk 2.2.2 is released!!!

The latest release of Unified Service Desk client (version 2.2.2.806) is released today. This release primarily focuses on empowering IT Operations, developers and administrators troubleshoot issues in production. Unified Service Desk diagnostics logging now collects not just the run-time logs, but several key details about the process including a full memory dump as well. More details of…

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Unified Service Desk 2.2.1 is released!!!

The latest release of Unified Service Desk client (version 2.2.1.806) is released today. This release is a step in our journey to make Unified Service Desk more accessible, reliable and performant. This release primarily encompasses accessibility for keyboard users and enhanced keyboard productivity for power users. We are also introducing a new API called SafeDispatcher with…

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Create a quick search field in USD

Some customers find it helpful to make search front and center in their Unified Service Desk implementations. Often this is implemented simply as a button on the main toolbar to display the CRM search page but this article illustrates another technique that utilizes a few components in USD and the open source, USD Component library, to display a…

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