Surface RT Promotion FAQ’s (UK)

Since we launched the offer in the UK on the 19th June, it has been great to see the enthusiasm from institutions looking to equip their faculty, staff and students with the Surface RT device.

Surface RT is an awesome tool for teaching and learning and the feedback we have had from students and educators regarding the device has been fantastic. 

With great battery life, Microsoft Office Home and Student RT and over 20K education focused apps in the store, the Surface RT perfectly supports our mission in education is to help schools, universities, students and educators realise their full potential. 

With this in mind, we have taken this opportunity to share some of the common queries we are receiving from customers regarding the device and the selection of accessories currently available. 

If there is anything we have missed, please do not hesitate to leave your question on the comments below. We would love to hear from you. 


What version of Office does the Surface RT ship with?

Included with the Surface RT is Microsoft Office Home and Student 2013 RT, providing access to Word, PowerPoint, Excel and OneNote – all optimised for a touch screen.  Furthermore, with the upcoming free Windows RT 8.1 update, Outlook 2013 RT will be included for email, calendar, tasks and more.

Does the Surface RT come with a power supply?

Yes, the device comes with a power supply and is shipped in the same box as the Surface RT device.

Will the Surface RT ship with Windows 8.1?

No, the device will not ship with Windows 8.1 but can be downloaded for free via the Windows Store when it officially launches later in 2013. Windows 8.1 will offer a plethora of new features and refinements, one of which will include Outlook 2013 RT.

Additionally, Windows 8.1 will include features such as Mobile Device Management to support Microsoft and third party management solutions, improved VPN support and more. 

Is there an upper limit in the number of devices I can purchase?

No, there is not a limit on the number of devices your institution can purchase, although orders are processed on a first come first served basis leading up to the 31st August, 2013, when the offer expires.

How can my institution place an order?

If you have any questions regarding the offer, or would like to place an order, please contact Please note that this offer is exclusively available direct to institutions, and not to students or educators directly. The full order form is available to view/download below. 

Will any shipping costs be added to the final invoice?

No, the shipping costs are included in the price of the device(s).

Can a credit card be used to purchase the Surface RT device(s)?

No, credits cards are, unfortunately, not accepted. A completed order form, with PO number, would be needed to secure an order.

Surface RT (32GB) Promotion Pricing

  • Surface RT (32GB) - £133 + VAT
  • Surface RT (32GB) with Touch Keyboard Cover - £168 + VAT
  • Surface RT (32GB) with Type Keyboard Cover - £196 + VAT    

What is the battery life of the Surface RT  

The Surface RT (32GB) offers up to 8 hours battery life and is equipped to get students through a full day of lectures and study groups. 

What is the difference between Windows 8 and Windows RT?

Windows 8 comes in three versions (Home, Pro and Enterprise) and runs on Intel x86 chipset. Windows RT comes in one version and runs on the ARM chipset. Windows RT devices are lightweight, have thin form factors, and better battery life.

Windows 8 x86 devices can run legacy software and software requiring intense processing power as well as the new modern Windows 8 apps. Windows RT ARM devices can run applications like Microsoft Office 2013 RT and the new modern Windows 8 apps exclusively from the Windows Store. Windows 8 x86 devices running Windows 8 Pro and Windows 8 Enterprise have enterprise level security and manageability features.  

Thanks for your interest in the Surface RT (32GB) and, as mentioned previously, if there is anything we have missed just let us know in the comments below.

Comments (27)
  1. Stacy K Snow says:

    Hi Tim, thanks for this update. Getting specific answers regarding this deal is very difficult. Even the email reply from the SurfaceRT address is vague. I know that I'm one of many people who lead an IT department in school who want to ask a question which Micrsofoft seem to be rather elusive about. "Please note that this offer is exclusively available direct to institutions, and not to students or educators directly." But, can Institutions purchase the devices and then redistribute these to teachers and students for them to own; or do the devices have to remain the property of the school?

    Happy for you to email me the answer directly.  

  2. Tim Bush says:

    Hi Stacy,

    Thanks for getting in touch. Yes, you are more than welcome to share the devices to students as part of a 1:1 programme, for example.

    Hope this helps,


  3. Richard says:

    Similiar to the question above, can an institution place an order on behalf of students? ie. if there are several students who wish to own a Surface RT, can the institution take the money from them and place the order on their behalf?


  4. Tim Bush says:

    Once purchased by the institution, you are free to roll the devices out in anyway that supports your wider 1:1 strategy.

    Thanks for getting in touch,


  5. Dennis Bates says:

    Hi there whats the lead time on these?


  6. CarlB says:

    What's the lead time for orders? We placed an order last week and haven't heard anything back?

  7. Tim Bush says:

    Lead time is 7 – 10 days in the UK. Hope that helps, Tim

  8. Mark Reynolds says:

    If customers email their questions to then a member of the UK Education team will get back to you

  9. CarlB says:

    Thanks Tim, got our order confirmation this morning.

  10. Greg Coleman says:

    Hi – in order to raise a PO in our Finance System, we need to set up Microsoft as a supplier.  Can you post the Postal Address, Phone number, and VAT Registration number for Microsoft in the UK so that I can do this?  I (and most other Schools I assume) can't generate an order without this info.


  11. EW says:

    If the device is rolled out by the institution to their students what happens if the device is damaged (in the case of a guarantee). Is the institution still responsible or can the students get in touch with microsoft directly?


  12. Chris Cook says:

    Been trying to get through to with no luck. Are they really, really busy?  Or am I being junked? Is there a telephone number to order on?

  13. Tim Bush says:

    Just a quick note to those who have reached out to us via email. We are busy working through the educationuk inbox and will be in touch with you as soon as we can. Thanks in advance for your patience, Tim

  14. Niall Bergin says:

    Hi Tim, I can't find anywhere else to ask this question so I'll try here; Do you know if there is a specific order form for Ireland or can I simply fill out a US/UK form? I know the offer is available in Ireland but I have not found any info specific to Ireland. Thanks in advance

  15. Maxine Marsden says:

    I know that MS must be extremely busy with this Educational Offer.  I placed an order on 3rd July and havent heard anything yet, apart from the aqutomated email reply.  

    Could you please advise when I am likely to get a confirmation email with an ETA?

    Many thanks


  16. Tim Bush says:

    Hi Maxine,

    Sorry for the ongoing delay. We are working through a fairly extensive backlog and have additional resources now in place to accelerate things. You should hear something in the next few days.

    Thanks in advance,


  17. Toby Fenton says:

    Hi Tim

    As per a previous post we need to get you set up on our financial systems in order to raise a PO. Please can you confirm the details.

    Many Thanks


  18. Tim Bush says:

    Hi Toby,

    Sorry, missed your previous note. Our address is as follows, if that helps with regard to your order form:

    Microsoft Campus

    Thames Valley Park


    RG6 1WG

  19. Toby Fenton says:

    Hi Tim

    Is that the billing address for accounting purposes. I think we have Microsoft Ireland set up on the finance system.



  20. Tim Bush says:

    Hi Toby,

    Sorry, the address in Ireland is the one to use,


  21. Martin McAfee says:

    Has this offer been extended to September in the UK or is it for the US only.

  22. Martin McAfee says:

    I has wondering if this offer has been extended to September in the UK.

  23. Tim Bush says:

    Hi Martin,

    Yes, the offer has been extended to the end of September. Ignore the date on the order form, though.

    Thanks for reaching out,


  24. Robin Malton says:

    … and will it be extended beyond September?

  25. Tim Bush says:

    Robin – there are currently no plans to extend the offer beyond September.

  26. Mike says:

    Are you still working through a massive backlog of orders?  I placed an order on the 26th of September online and still have not heard back with a confirmation email.  I have had a phone call asking if I were paying by credit card or PO.  Since I said PO, they said that was handled by another team and they would be in touch.  No contact since.

  27. Tim Bush says:

    Hi Mike – sorry you are experiencing delays. Do you have an email address I can contact you at? Tim

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