What to do if you get supplied with fake software

After reading a post on Dave Morrison’s blog (I have no idea whether he’s right or wrong about having bought fake software, but the pricing certainly seems too,too low!) I found out a bit more about the Product Identification Service that our licensing team run here in the UK.

It’s ideal if you’ve bought a copy of software (for example, if a student in your school has a query, or if you’re a primary school and just received a new computer with software) and although it looks legit, you think there might be something be wrong.

Basically, what you can do is send it in to our team, and they’ll check it out.

  • If it is legitimate, they’ll send it straight back to you, along with a letter confirming it is genuine.
  • If it is a fake copy, then they will replace it with a legitimate replacement.

Of course, it has to be a sophisticated fake – if you knew it was a fake when you were buying it, then we’re not going to swap it for a legitimate version! But if you’ve genuinely been taken in, then its your route to rescue!

Take a look at the “Product Identification Service” and perhaps keep a bookmark for it – even if you don’t need it, I’m sure one day a student might need your help.

What’s in it for you? Well, if somebody has scammed you, you get a full legit copy in return. (And avoid the risk of viruses & trojans that exist in fake copies, or the risk that at some future point your fake version stops running)

What’s in it for us? We get some help in trying to track down the suppliers of fake software, because it’s bad for us and our legitimate Microsoft partners.

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