We understand the challenge of reducing costs, delivering more with less and the importance of delivering a quality service to demanding ‘customers’.
Microsoft Services Premier Support can provide a direct relationship with Microsoft for your on premise and online IT. Experts on-hand to help you plan for improved implementation and management of technology as well as quickly resolving issues to secure your most valuable services for students, faculty staff and internal IT. This approach pays for itself!
Premier Support is a flexible offering that can be tailored to your requirements. It includes three distinct categories of support:
· Service Management: A Technical Account Manager will be your single point of contact to help optimise your existing IT environment and mitigate risks for business critical solutions built on Microsoft technology.
- Proactive Services: workshops and assessments to plan successful deployments, migrations and new technology integrations. Focus on alignment with Microsoft proven practices and skills transfer into your support organisation. A proactive approach will build value and reduce IT costs.
- Problem resolution services: for the peace of mind that unplanned outages will be fully managed by your TAM and rapidly resolved by Microsoft experts.
The result? Seamless support for both your cloud-based and on-premise IT environments, minimising your risk of integration issues or service interruptions. Faster issue resolution, keeping costly downtime to a minimum. And a single point of contact for both strategic and operational support.
Want to learn more? Join our Live Meeting and hear from London Southbank University about their experience of working with Premier Support, in particular:
· Their experience of a critical situation and the resources applied by Microsoft to solve it.
· How they reduced organisational risk following a programme of risk assessments and health checks
· How they saved money through migration assistance for Live@edu Policy
2 Dates available:
15th December, 10.00am
Join by Phone
Conference ID: 11215640
16th December, 10.00am
Join by Phone
Conference ID: 96325640
Premier Support already delivers tangible value to a number of Universities in the UK. I strongly believe that your establishment would benefit from a relationship with our support organisation, so I'll contact you again soon to see if this exciting offer is of interest to your business.
In the meantime, you can find out more here.