The news in my inbox this morning, and to all live@edu customers, is that live@edu support is getting even better. As universities have been evaluating student email options, many often cite Microsoft’s support as a key reason for adopting live@edu and deploying it to students. Understandable really, if this service is going to be the main communication method with students then you need to know where to go for help. Microsoft recognises this so has just informed live@edu customers of this:
We are happy to inform you of exciting changes in Customer Support now available for the Microsoft Live@edu program.
Highlights of the changes include:
· Support now available 24 hours a day, 7 days a week via phone or web
Phone Support: (800) 455-6399 or (425) 703-3305
· Simplified web interface now available for submission of support requests via the web (Access IDs are no longer required)
Details are provided in the Live@edu Support Guide attached to this mail.
Thank you again for choosing Microsoft Live@edu!
The Microsoft Live@edu Team
If you’d like to see more information then I’ve posted the attached document on my Skydrive email . Did I ever mention that Skydrive, also included in live@edu, is now:
Not only would that be a very impressive memory stick but it will never fall out of your pocket or get left in a library PC by mistake because it’s in the cloud. This means that every live@edu user has 25GB of storage in the cloud as well as 10GB email, massive document storage and collaboration capacity at Officelive workspace and another 5GB with Mesh.