Event: Learn to deliver great customer experience for public sector in a ‘digital by default’ world

Embracing a ‘digital by default’ approach to citizen services can help public sector organisations cut costs – but it comes with a catch. To realise those savings, you have to convince citizens to opt for digital services by offering them a great customer experience that trumps anything available offline. Luckily, offering a best-in-class digital customer…

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Tube Lines empowers staff with mobile computing, improves service

First responder teams at Tube Lines work all day, every day, to ensure safe and timely travel on the London Underground. Tube Lines is re-architecting an iPad app to run as a touch-enabled app on Windows 8 tablets. With emergency data at their fingertips, responders work faster to protect passengers. Engineers also carry the tablets…

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Digital by Default: The curious incident of the dog in the night time

At Civil Service Live in London last week, Microsoft ran a panel session on ‘Government Reimagined – The Evidence’. One of the memorable anecdotes from the panel discussion relates to the curious incident of the dog in the night… Geoff Connell, CIO of the London Boroughs of Newham and Havering, used the intriguing example of…

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Wiltshire Council cuts costs and boosts productivity by migrating 4,500 staff to cloud computing

Wiltshire Council wanted to continue its IT transformation strategy by embracing cloud-based computing. The council is the first in the UK to complete an enterprise-wide implementation of Microsoft Office 365 for all employees. Since 2009, it has cut IT spending from around £20 million to just £15 million a year. Investment in the Microsoft platform,…

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Discover the future of a digital Civil Service at Civil Service Live 2013

On Tuesday and Wednesday the Microsoft Public Sector team will be at Civil Service Live 2013 in London with a whole host of partners and solutions to demonstrate the real life benefits of IT innovation. This year’s theme is ‘Be Exceptional’ with the intent of cross-government collaboration, sharing ideas, and developing skills and capabilities to…

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Virtualising saves 15% for Isle of Man’s ICT operations

Like all public sector organisations these days, cutting the costs of ICT operations is a priority for the Isle of Man Government. Already a champion of cloud-based computing in government, Isle of Man Chief Technology Officer, Peter Clarke, recognised that moving to the cloud and virtualising the technology infrastructure was a simple and fast way…

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Real Impact for Lean and Modern Government

In the face of declining budgets, we are all challenged to do more and new with less – wanting to be more agile, streamlined, cost-effective and, in public sector, more citizen-friendly. In this post we have put together some case studies and tools to help you think about how your organisation might do more for…

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City Council makes significant savings replacing existing system with unified communications

Faced with the challenge of funding cuts, rising customer expectations, and having to move premises, Leicester City Council embarked on a business transformation strategy. It needed to take control of its data, enhance customer experience, and modernise its infrastructure to support flexible, collaborative working. As part of this modernisation programme, the council looked to replace…

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Constabulary lowers costs, increases public safety with enhanced collaboration

The Cambridgeshire Constabulary wanted to replace an outdated Lotus Notes environment and transform how the organisation worked. In 2012, the constabulary used Microsoft SharePoint 2013 to explore how it could better help its employees discover information, share documents, and organise data. As a result, the constabulary expects to lower costs, increase collaboration, and enhance public…

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City of London improves customer satisfaction while sharing best practise with the SLG

The City of London is an ancient organisation using modern technology to deliver services to a large and complex range of constituents that includes local residents, visitors, small businesses, international corporations, embassies, and over 300,000 daily commuters. Previously, the city had no unified CRM system, with each department employing its own methods to store data,…

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