Digital by Default – Councils don’t have websites, they ARE websites

“Your council used to have a website – now your council is a website” was the thought-provoking assertion by social  entrepreneur and founder of mySociety Tom Steinberg at the recent SOCITM Building Perfect Council Websites 2012 event in Birmingham. Many local authorities already make extensive use of their website to deliver public services online to…

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Operational Efficiency – How British Waterways saves £9M a year in records management

British Waterways is the public corporation (in the process of transitioning to charitable trust status) that cares for the 2,200-mile network of canals and rivers in England, Scotland and Wales. The business of British Waterways involves a massive volume of paper records – boat licences, renewal forms and related documents – which historically have been…

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Operational Efficiency – When Telecoms and IT Collide (FREE Webcast with West Yorkshire Fire and Rescue)

I posted an entry recently about West Yorkshire Fire and Rescue and their innovative use of SharePoint as a digital hub for collaboration. They have also been busy unifying their communications strategy to improve communications and collaboration. Darren Stone from the Fire Service will be on the panel of a live webcast Microsoft has been…

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Smarter Government – West Yorkshire Fire & Rescue creates digital hub with SharePoint

West Yorkshire Fire & Rescue Service is responsible for providing services to 2 million people in local communities and businesses, over an area of 800 square miles in the north of England. The fire brigade is at the forefront of cutting-edge IT solutions for public safety organisations, but needed to improve collaboration between teams and…

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Cloud Computing – Coca Cola’s Uses of SharePoint Online for Worldwide Workforce Collaboration

Coca Cola may not immediately strike you as an obvious reference for how to use ICT innovatively to improve the efficiency and effectiveness of public services.  I thought it a solution story that is worth bringing to your attention here when viewing the story of how Coca Cola has deployed SharePoint Online in a cloud…

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Business Intelligence – NHS Nottinghamshire PCT gains insights and decision-making power.

“Business Intelligence is quite simply taking the hand cuffs off right across the organisation — even a limitless budget couldn’t have liberated us in this way.”  These are the words of  Andy Hall, Associate Director of Performance at Nottinghamshire County Primary Care Trust (PCT) Business intelligence, or performance management if you prefer,  is a deliberately…

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Business Intelligence – Norfolk Constabulary Reduces Crime with Performance Management Solution

Norfolk Constabulary serves a population of 840,700 with 1,640 police officers.  In keeping with a national trend, senior officers are eager to improve public perception by applying performance management and customer service to policing. In the public sector, higher customer expectation linked with increasingly tight budgets drives the need to eliminate waste and receive better…

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Project 2010 Beta released

Called the most significant Microsoft Project release in a decade, the free beta for Project 2010 is available now. Try it and see what the buzz is about.   Microsoft Project is used extensively across HM Government and is seen by many users as the standard Project Scheduling toolset.  Project 2010 is the next iteration…

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ICT Self Service for Government Employees – cutting cost and improving satisfaction

Many government agency and department customers ask us about how Microsoft manages its internal ICT support and how we use ICT to drive down the cost of doing business.  In this area I think Microsoft has a fair amount to say in terms of experience and lessons learned along the way.  Microsoft’s internal IT department shares its experiences via the…

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Live Meetings (Webinars) for the Public Sector

I thought you would be interested in knowing about our upcoming series of Live Meetings (webinars) on specific aspects of Microsoft technology and how they are being used by our Public Sector customers to drive up efficiency and drive down costs. The Live Meetings start this Friday (October 16th) with one on Unified Communications –…

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