Microsoft CityNext: How to turn customer service into a cost saver

It’s hard to believe, but there was time when nothing was available on a self-service basis. If you wanted to buy a loaf of bread, you had to go to a bakery and wait in line to be helped. Some people appreciated the service, but the process was slow and cumbersome — while the extra…

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Working faster or working better: Which saves public sector orgs more money in the long run?

It’s no secret that government organisations are under pressure to cut costs. But in the rush to save money, it’s important not to lose sight of the difference t between efficiency and effectiveness. Customer service in the public sector is a marathon, not a sprint. Most businesses enjoy relatively short relationships with their customers, no…

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Digital by Default - Councils don't have websites, they ARE websites

“Your council used to have a website – now your council is a website” was the thought-provoking assertion by social  entrepreneur and founder of mySociety Tom Steinberg at the recent SOCITM Building Perfect Council Websites 2012 event in Birmingham. Many local authorities already make extensive use of their website to deliver public services online to…

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Dear Government: Do you have an app for that?

If you’re like me, the thought of being away from your smartphone, even for a day, creates a sense of anxiety. These days, I’m checking email, paying bills, managing schedules, and navigating on road trips — all from my smart phone. It’s become indispensable. As smartphones become more central to our everyday lives, more people…

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Free online meeting and demo of Office 365 for UK charities

If you work in one of the many marvellous charities spread throughout the UK, you might be looking into ways of communicating effectively. Great communication to the public is something so essential for charities but how is your communication within your organisation? Is there room for improvement? It’s surprising how many people would probably say…

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Worldwide Government Solutions Forum 2012 - Government Digital Services

The demands that governments are facing from their citizens and workers are changing and it has become crucial for governments to look for new technologies as a catalyst to help them overcome these hurdles with fewer resources. Turning to Cloud computing services can make it dramatically easier and cheaper for governments to deploy new applications,…

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Why attend the Worldwide Government Solutions Forum in April?

Worldwide Government Solutions Forum, 24th-25th April 2012, Cardinal Place (Microsoft), London. It’s just under two months until the Worldwide Government Solutions Forum (GSF) rolls in to London. It’s theme this year is ‘efficiency and opportunity: how cloud and technology innovations are powering digital public services’. But how can the GSF be of benefit to here…

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Operational Efficiency - fall in love with your browser this Valentine's Day!

Love it or hate it, it’s that time of year again when the world goes all lovey-dubby. Valentine’s Day is upon us and it’s a time for reminding that special someone in your life how much you love them. Some would say a love for tech (or in this case software), can almost rival love for…

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Don’t miss the 6th Government Solutions Forum

During the coming weeks, we will be devoting some space on our UK Gov Blog to information about the Worldwide Government Solutions Forum (GSF), taking place at Microsoft in London this April. Today, our colleague Per Bendix Olsen – Worldwide Public Sector EMEA Partner Lead, introduces this year’s GSF… ———————————————————————————————- Microsoft partners do a great job…

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