What are the essential steps to deploying new technology in the public sector?

I was on Twitter the other day and saw this slide from a Public Sector ICT conference outlining what one presenter said were the 10 steps to successful ICT deployment. It’s an important concept, as there’s real value in having a checklist to work from when deploying new technology. My list would look a little…

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Virtualising saves 15% for Isle of Man’s ICT operations

Like all public sector organisations these days, cutting the costs of ICT operations is a priority for the Isle of Man Government. Already a champion of cloud-based computing in government, Isle of Man Chief Technology Officer, Peter Clarke, recognised that moving to the cloud and virtualising the technology infrastructure was a simple and fast way…

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Re-imagining Work: Shifts in the Digital Revolution

Dave Coplin, Chief Envisioning Officer at Microsoft, imagines what might be possible if organisations really began to think differently about the power of technological and social change to transform the way we do business.

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City Council makes significant savings replacing existing system with unified communications

Faced with the challenge of funding cuts, rising customer expectations, and having to move premises, Leicester City Council embarked on a business transformation strategy. It needed to take control of its data, enhance customer experience, and modernise its infrastructure to support flexible, collaborative working. As part of this modernisation programme, the council looked to replace…

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Constabulary lowers costs, increases public safety with enhanced collaboration

The Cambridgeshire Constabulary wanted to replace an outdated Lotus Notes environment and transform how the organisation worked. In 2012, the constabulary used Microsoft SharePoint 2013 to explore how it could better help its employees discover information, share documents, and organise data. As a result, the constabulary expects to lower costs, increase collaboration, and enhance public…

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City of London improves customer satisfaction while sharing best practise with the SLG

The City of London is an ancient organisation using modern technology to deliver services to a large and complex range of constituents that includes local residents, visitors, small businesses, international corporations, embassies, and over 300,000 daily commuters. Previously, the city had no unified CRM system, with each department employing its own methods to store data,…

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Windows Azure Receives G-Cloud Impact Level 2 Accreditation from Cabinet Office for Use across the UK Public Sector

Microsoft’s cloud computing platform is now accredited to store and communicate data securely up to the UK Government’s Impact Level 2 classification. Reading, UK. — 04/04/13 —Microsoft’s cloud computing platform, Windows Azure, has been awarded Impact Level 2 (IL2) accreditation, further enhancing Microsoft’s offerings on the current G-Cloud Framework and CloudStore. The IL2 rating will benefit…

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3 tips for success with CRM in government

Here is a great UK-specific post from Michael Wignall who leads the public sector team for Microsoft Dynamics in the UK, focusing on customer relationship management (CRM) solutions for Central, Local and Regional Government, Public Safety and National Security, Health and Education customers. It was so good it was also posted on our Worldwide Government…

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The Electoral Commission improves data accuracy and customer service with CRM

Here is a great case study for anyone thinking of improving data accuracy, cutting admin and improving customer relations… The Electoral Commission is a body set up by the United Kingdom (U.K.) parliament to regulate party finance and set election standards. To improve decision making through more accurate data, the organisation deployed customer relationship management (CRM)…

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Day two at SOCITM 2012

It was the second and final day of SOCITM 2012 yesterday and we were once again spoilt for choice on sessions to visit. We ended up setting up camp in track one, the Library sessions, and we weren’t disappointed. Here are some of the highlights from today (and click here for our day one wrap…

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