City of London improves customer satisfaction while sharing best practise with the SLG

The City of London is an ancient organisation using modern technology to deliver services to a large and complex range of constituents that includes local residents, visitors, small businesses, international corporations, embassies, and over 300,000 daily commuters. Previously, the city had no unified CRM system, with each department employing its own methods to store data,…

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Shared learning for maximum benefit to local councils

Chris Anderson, CTO at the City of London, talks to our journalist Helen Olsen about the benefits the City has gained from joining the Shared Learning Group (SLG). Prior to joining the group, the council had evaluated the CRM market, opting for a Microsoft solution – at the same time committing to a Microsoft infrastructure by buying…

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