Faced with a tight budget, London Borough of Newham needed to transform the way it delivered local services to become more efficient and responsive. Using a people-first, digital-by-default approach to citizen services, the council was able to improve housing quality and help more people find work, all while saving money.
Now Newham is saving £10 million per year by delivering citizens services online. But the channel shift isn't just about saving money. The council using the latest technology to make it easier for residents to access public services, even on their mobile devices. The result is a council that isn't just doing "more with less.” They’re doing “new with less.”
Discover how Newham streamlined internal processes to manage change, gain a single view of their customers and launch special Portals to make it easier for citizens and businesses to engage with their services. Join Newham's IT Director Geoff Connell at Future Decoded to hear how the council is benefiting from a shared-services approach to model best-practice as part of the wider efficiency agenda.