City of London improves customer satisfaction while sharing best practise with the SLG

The City of London is an ancient organisation using modern technology to deliver services to a large and complex range of constituents that includes local residents, visitors, small businesses, international corporations, embassies, and over 300,000 daily commuters.

Previously, the city had no unified CRM system, with each department employing its own methods to store data, handle interactions, and track service levels. There was no consistency and effort was often duplicated across organisations.

Over five years ago, the City of London looked to Microsoft Dynamics CRM business software on-premises to replace an aging system for managing VIP events. The solution they created on top of Microsoft Dynamics CRM achieved this goal and has since grown to provide the City with core CRM capabilities and many more CRM-based services across the organisation.

Infusion, a Microsoft partner, has been a strategic advisor to the City of London and continues to help them find new ways to use the technology. Hear about the solution and the benefits gained from City of London themselves in this great video:

...To read more about the City of London case study, please visit the case study webpage here.

City of London and the Microsoft Shared Learning Group

Chris Anderson, CTO at the City of London, has spoken to our journalist Helen Olsen about the benefits the City has gained from joining the Shared Learning Group (SLG). The council had evaluated the CRM market prior to joining the group, opting for a Microsoft solution - at the same time committing to a Microsoft infrastructure by buying an enterprise agreement. By standardising on tools provided within this agreement, rather than using third party tools, Anderson's team is now making significant savings. At the same time, working with SLG partners and sharing developments among the group is helping the City to gain maximum benefit from its technology infrastructure.

[View:https://s3-eu-west-1.amazonaws.com/ukauthority/uka.tv/SLG_Chris_Anderson_Dec12.mp4]

G-Cloud webcast

If you're interested in finding out more about the solutions we can offer in the cloud, we recently ran a webcast with representatives from the Cabinet Office G-Cloud Team, Microsoft and a business partner. This was to provide our public sector customers with practical information and advice on how to use the CloudStore to select and purchase Microsoft solutions such as Office 365. On the webcast you will hear from Peter Middleton, G-Cloud team at Cabinet Office, Daniel Batts G-Cloud Programme Manager at Microsoft and Karen Dallyn, Public Sector Director at Risual.

If you would like to watch this very informative webcast - you can find it here.