Why services are the most important part of any IT investment

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Did you know that 78% of IT spend in the Public Sector goes on services? We all tend to focus on the hardware (8%) and the software (5%). Important though both these elements are to an overall IT solution, getting the right quality of professional services is vital to the overall success of any IT project. 

The services component of any IT project is particularly important as Government transforms itself through the use of ICT and all aspects of citizen services become more and more dependent on technology. Knowing that your IT team can access emergency support should the need ever arise could set many minds at rest. Microsoft Premier Support can provide not only that peace of mind but can also help you to assess the performance of your existing IT infrastructure, conduct health checks to identify potential risks and show you how to eliminate them before they become issues.

Hands-on workshops offer strategic advice and guidance in a variety of technical areas to ensure you get the most from your Microsoft technologies and Premier Support also gives you a direct relationship with your own Microsoft Technical Account Manager (TAM), who works with you to understand your business support needs and helps ensure they are met.

Microsoft Services provides a range of support services that Public Sector companies are already benefiting from. You can read our case study to find out more about how Microsoft Services helped the Isle of Man Government to implement an end-to-end Microsoft environment, including Microsoft Dynamics™ AX, to enhance services for citizens.

Microsoft Services also supports the Microsoft Shared Learning Group (MSLG), which develops new solutions for local government that can help to increase employee productivity and promote new ways of working. Wakefield Metropolitan District Council is one of 11 authorities involved with MSLG and their case study demonstrates how they have enabled flexible, mobile and home working while increasing staff retention and cutting costs through shared services.

If you'd like to discover how Microsoft Services could help your organisation, you can email Christian Mockler to find out more. 

Posted by Amanda