The PABX is dead
Now that I have your attention with that rather sensationalist headline, let me explain: Tayside Fire & Rescue is one of eight fire authorities in Scotland, providing emergency services to over 400,000 people in an area covering 7000 square kilometres, whose PBX telephony system was proving costly to maintain and adapt to their changing communication requirements.
According to Gary Bellfield, Manager of Information and Communications Technology (ICT) at Tayside Fire and Rescue, “The last time we wanted to implement a single analogue extension in one of our fire stations, we spent more than £4,500.”
Tayside has now complemented their PABX with a unified communications solution that enables them to provide a wider choice of communication options across their network of fire stations and administrative centres. The solution is also enabling more effective collaboration, document sharing and conference call facilities, all of which are helping to reduce the need to travel to meetings and increasing the overall productivity of their operations.
You can read the full story on how Tayside Fire & Rescue are using unified communications here
Now for the shameless plug – don’t forget that you can find out more about this and other public sector unified communication solutions by taking part in our Live Meeting (webcast) on Unified Communications on Tuesday December 11th. More information here
Posted by Ian