We recently held a roundtable event for a group of government executive agencies with our partner Solidsoft. The focus of the event was to make the agencies more aware of Microsoft’s infrastructure optimisation strategy and to offer practical advice and guidance.
The roundtable provided excellent presentations, lively discussion and constructive feedback. It also stimulated food for thought. A number of complex IT strategic models were presented at the roundtable. Interestingly, the customer feedback focused less on the technology and more on the business case. To summarise the feedback from the delegates, the general consensus was ‘we understand the technology capabilities, now help us to make the business case to our management.’ The business case needs to go beyond the IT comfort zone of TCO (total-cost-of-ownership) and ROI (return-on-investment) models to include key metrics in efficiency, effectiveness and economy as outlined, for example, by the National Audit Office in their recent report on Value for Money in Public Sector Corporate Services.
Do we have an answer? We are working on it and will share developments with you via this blog in the coming months.
In the meantime, Microsoft’s infrastructure optimisation model is worth investigating. Find out what we mean by the ‘we fight fires’ (basic) level to the ‘we’re a strategic asset’ (dynamic) level in jargon-free language.
Posted by Ellen