Webcast: Dynamics NAV Support "Help Us – Help You"

  • Article

I am delivering this web cast which I have developed with Partners feedback in mind. It outlines how Partners can help us help them better by making effective use of the available self-support tools and services.

Partners can sign up through the link below:

Register for - Dynamics NAV Support "Help Us - Help You"

 

ABOUT THE AGENDA:

  • Brief explanation of the Dynamics NAV support organisation and structure across Europe, Middle East & Africa (EMEA)
  • Support Escalation points
  • Availability of current self support tools and how to use them effectively
  • Support related procedures and process  to follow (Templates, Dynamics NAV Queue Management, Case Chargeable and Non-Chargeable policies, etc)
  • The Life Cycle of a case

Dates & Times: Tuesday April 1, 2008: 5:00pm – 6:00pm CET, 1 hour

Location: Microsoft Office Live Meeting 2007 (upon registration you will receive login details).

Delivery Language: This session will be presented in English.

 

Best Regards,

Zeeshan Mehdi

Microsoft Dynamics NAV Support Engineer