Who Builds Our VPC Imges?

Can you feel the love tonight… I just saw Menno’s post and he’s feeling sore because few people (myself included) have given him credit for all the hard work he has put in to build the CRM 3.0 and CRM 4.0 CTP3 demo images that we all know and love. I just want to correct…

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Discussion: CRM Question of The Day

The Analog Kid… I just had a question posted via the contact form on my blog from Chitrarasan Durai, who works at one of our partners. Unfortunately, I don’t usually have the luxury of being able to spend time working on complex problems, so I thought I throw the question open to the readers of this…

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Microsoft CRM Support at Convergence EMEA

Keep Yourself Alive… I just heard that my good friends Iain McDonald (CRM Technical Lead) and Jibran Ali (CRM Support Specialist) from our Global Technical Support (GTSC) group will be attending the Convergence 2007 conference in Copenhagen next week. They are going to be manning the CRM technical support stations located in the Pavilion, so if you are attending the conference…

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New Microsoft CRM 3.0 Service Scheduling Whitepapers

La Villa Strangiato… You may remember Craig Steere’s post on a real-world service scheduling opportunity we were working on last year – Craig Steere’s Guest Spot: Microsoft CRM Real World Service Scheduling. Well, we actually sold a very large Microsoft CRM deal on the basis of this functionality. Over the last 6-months Peter Simons and Roger Gilchrist…

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Microsoft Dynamics CRM 4.0 Partner Readiness Launch

Return Of The Son Of Shoogagoogagunga… OK, so it looks like the cat is out of the bag – the product formerly known as “Titan” is now officially called “Microsoft Dynamics CRM 4.0”. In light of this monumental piece of news, we have organised a launch day for Microsoft CRM partners here at our UK offices…

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Deploying Microsoft CRM @ Microsoft

Shine A Little Love… I get into regular discussion with partners and clients about what we doing with Microsoft CRM internally within Microsoft to manage our sales, marketing and customer service processes. I know at a high-level we embarked on an enterprise-wide, Siebel-replacement strategy over a year ago, and by the end of our last financial…

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More Microsoft CRM Data Validation

Cabo Wabo… After hitting the submit button on my previous post, I just read an e-mail from Ian Crow one of my Microsoft Consulting Services (MCS) colleagues pointing to the list of UK Standard Industrial Classification (SIC 03) Codes available from the Companies House website here. Once again, here is some freely available data that…

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Free UK & Ireland Town and County Database

Zoot Allures… I recently came across a web-site that provided a free database containing a list of virtually every town in the UK and Ireland, along with the associated county and country – that’s a total of 48,421 towns across 127 counties in 5 countries (England, Scotland, Wales, Northern Ireland and the Republic of Ireland). Unfortunately it…

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Microsoft CRM & Virtualization

La Donna E Mobile… Last week I got into a discussion with one of our partners about one of their clients who were running Microsoft CRM on VMware ESX Server 3 in their development and test environments. They were experiencing some performance issues in one of their environments but not the other, and were looking for any…

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Back Once Again

Return Of The Mack… Firstly let me appologise for my four month absence, I do have some good reasons including the arrival of a new baby in the Hutson household in May, the inevitable Microsoft end-of-year frantic sales push in June as well as the Microsoft conference season in July/August. Firstly, there has been so much stuff…

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