Architecture In A Multi-Tenant World

Take Your Mamma… As many of you know, the next version of Microsoft CRM (codename Titan) is focusing on a number of key design themes under the umbrella “Software as a Service” (or SaaS for short). From an application architect’s point of view, there are three key differentiators that separate a well-designed SaaS application from…

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Microsoft CRM 3.0 Client Refresh Released

Jenny Was A Friend Of Mine… Good news always travels fast, and as many of my fellow CRM bloggers have reported the CRM 3.0 Outlook Client Refresh (affectionately known internally as V3C) has been released to the web, and you can download it here. The main focus of this release was to provide full support…

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Craig Steere’s Guest Spot: Microsoft CRM Real World Service Scheduling

Whole Lotta Love… There appears to be very little information about the capabilities of Microsoft CRM service scheduling, and as a result there may be some customer opportunities slipping by that we are actually very well positioned to solve. After spending the last 2 weeks getting to know some of the ‘hidden’ gems of service…

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Social Networks & CRM

Knowing Me, Knowing You… I just finished watching a great webcast on Channel9 (the Microsoft community site for developers) covering Knowledge Network, a new add-on for the up-coming release of SharePoint Server 2007. Knowledge Network automates the discovery and sharing of knowledge and relationships, enabling you to quickly locate who knows whom and who knows what…

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Microsoft CRM 3.0 Client Compatibility Release for Vista & Office 2007

I Bet You Look Good On The Dance Floor… Back in May, I wrote that our sustained engineering (SE) team would be testing the Outlook client with Windows Vista & Office 2007, fixing any issues that were identified and releasing a refresh of the Outlook client (you can find the posting here). Although no resources…

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Microsoft CRM 3.0 Adapter for BizTalk Server 2006

Out In The Fields… The news that many of you have been waiting a long time for is now here. You can download the BizTalk 2006 Adapter for Microsoft CRM 3.0 here. The Adapter enables integration between Microsoft Dynamics CRM and Non-Microsoft Business applications and allows the following operations. Availability of Microsoft Dynamics CRM as a…

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Phil Rawlinson’s Guest Spot: Microsoft Dynamics CRM UK Partner Roadshows

Good Times, Bad Times… This is your chance to come and meet the Partner Technology Specialists and Product Manager for Microsoft Dynamics CRM. We will provide you with a day packed full of information geared at how to sell and implement our solutions, and service your clients better by providing you with the latest product…

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Microsoft CRM 3.0 Support Lifecycle

Surfing Down The Avalanche… By way of follow up to my December 2005 post Microsoft CRM 1.x Support Lifecycle, I thought it would be prudent to post a link to the information for CRM 3.0: Microsoft Dynamics CRM 3.0 Support Lifecycle If you want to find the support lifecycle for any Microsoft product, then you…

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Microsoft CRM Support for SQL Server Named Instances

Junior’s Gone Wild… Every so often a I get a question regarding CRM support for SQL Server named instances. With Microsoft SQL Server 2000 and 2005, you have the option of installing multiple copies, or instances of SQL Server on one computer. When setting up a new installation of SQL Server or maintaining an existing…

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