CRM Online Orion Is Now Live

False Awakening Suite… The wait is over. CRM Online 2013 (formerly codenamed “Orion”) is available in our datacentres in EMEA, APAC and the AMERICAS (for more details see our full announcement here). If you want to test-drive this brand new release, you can simply create a brand new 30-day trial from our trial landing page here. No…


CRM 2013 Global Premier Event

Gimmie One of Those… On November 4th 2013 at 5pm (GMT), we are hosting an hour long, virtual Global Premiere Event, live from Barcelona! Join us to hear amazing stories from companies who are creating compelling customer experiences and using Microsoft Dynamics CRM to help bring those experiences to life. You can register for the…


How Far Can You Take xRM?

Bonafide Funk… If you were wondering how you could use Microsoft Dynamics CRM for replacing large numbers of different apps (everything from Microsoft Access through to custom-built web applications), then this webinar is for you. The Welsh Government faced a significant challenge, needing to improve their service delivery for more than 200 business-related products and…


Microsoft Dynamics CRM In Financial Services

Private Eyes… This year, Microsoft Dynamics CRM was represented at Sibos 2013. Sibos is an annual conference, exhibition and networking event organised by SWIFT for the financial services industry, bringing together 7,000+ decision makers and subject-matter experts from financial institutions, market infrastructures, multinational corporations and technology partners (such as Microsoft). Given the reluctance of most…


CRM Online Operational Readiness Training

Book Of Thel… Just a quick post to let all our CRM Online partners know about a 1hr “Orion” operational readiness training session running this September. We are running this session multiple times to accommodate different time-zones, so you only need to register once. AMERICAS EMEA APAC English: September 19, 2013, 1:00 PM CST English:…

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SFDC On The Back Foot

Hold It Now, Hit It… I just finished watching Kevin Turner (Microsoft Chief Operating Officer) deliver the Wednesday keynote session at the Microsoft Worldwide Partner Conference (WPC2013), and was really pleased to see the competitive “gloves come off”. I particularly loved the following slide. This posting is provided “AS IS” with no warranties, and confers…

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Introducing Microsoft Dynamics CRM 2013

No Sleep ‘Till Brooklyn… Last week (Tuesday 2nd July 2013 to be precise), we announced that the next version of Microsoft Dynamics CRM would no longer be known by its codename “Orion”, but would be called CRM 2013 – http://www.microsoft.com/en-us/dynamics/crm-vision.aspx This week, at the Microsoft Worldwide Partner Conference (WPC2013) we provided a lot more information,…


Next CRMUG UK Meeting – 16th May 2013

In the Presence of Enemies – Part I… The title really says it all, but the next CRM User Group UK regional chapter meeting will be held on Thursday 16th May 2013 at the Microsoft Campus, here in Reading. If you have not joined the CRMUG, this is a really good opportunity to network with…

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Just How Big Is MarketingPilot?

Didjital Vibrations… To paraphrase the late, great Douglas Adams from his book Hitchhiker’s Guide to the Galaxy “MarketingPilot,” it says, “is big. Really big. You just won’t believe how vastly, hugely, mindbogglingly big it is. I mean, you may think it’s a long way down the road to the chemist’s, but that’s just peanuts to…


Thoughts on Convergence 2013

634-5789… Although I wasn’t able to be there in-person, all the sessions from this year’s Convergence conference in New Orleans were streamed live, enabling me to participate virtually. If you want to participate, you can access all the session recordings by signing up here. I haven’t watched all 26 CRM sessions, but of those I…