If you were wondering how you could use Microsoft Dynamics CRM for replacing large numbers of different apps (everything from Microsoft Access through to custom-built web applications), then this webinar is for you.
The Welsh Government faced a significant challenge, needing to improve their service delivery for more than 200 business-related products and services to its citizens- but at the same time, reduce their costs. The solution was to consolidate its eight CRM systems and related databases onto a single, standard CRM platform with workflow, and enough flexibility to meet the needs of 29 individual departments across the government.
The webinar will feature Anthony Lantzos (Chief Architect, Welsh Government) and cover the following topics:
- How Welsh Government addressed their challenges and achieved significant benefits from exploiting the flexibility of Microsoft Dynamics CRM
- The Welsh Government’s vision for taking on their next challenge and building on their current success
- How Microsoft Dynamics CRM is supporting the Welsh Government achieve their long term strategy and goals
The webinar is being held on Thursday 10th October 2013 at 10:00, and you can register for it here – https://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032564932&Culture=en-GB&community=0
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When not working with Microsoft Dynamics CRM, Simon can be found singing with The Chain Gang. Berkshire’s leading live Soul, Funk, Disco and Motown function band.