Deploying Microsoft CRM @ Microsoft

Shine A Little Love...

I get into regular discussion with partners and clients about what we doing with Microsoft CRM internally within Microsoft to manage our sales, marketing and customer service processes. I know at a high-level we embarked on an enterprise-wide, Siebel-replacement strategy over a year ago, and by the end of our last financial year (FY07) in June 2007 we had over 50 deployments, covering approx 4,000 users. I also knew that we plan to have over 10,000 users by the end of our current financial year (FY08) in June 2008, with the largest single implementation being our Next Generation Incident Management (NGIM) solution being deployed to over 4,000 support staff worldwide. However, any additional information was a little more difficult to come by. Or so I thought...

As luck would have it I was browsing through the last couple of months of on demand webcasts on our events and webcasts site when I came across this recording:

Microsoft Dynamics Webcast: Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting (Level 100)

I couldn't believe my luck. This webcast is packed with loads of detail about our current "build once, deploy many" strategy, how we use master data management tools to ensure consistent customer information, our approach to data federation, as well a demo of the actual solution being used by our US Enterprise Dynamics Sales Team.

If you want to understand what Microsoft CRM looks like in a global organisation, supporting a wide variety of customer-facing processes, whilst ensuring business as usual, then this is really worth an hour of your time

This posting is provided "AS IS" with no warranties, and confers no rights.

Laughing Boy

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