Size Of A Cow…
One of the most common questions partners ask me is how can I install all the CRM components on a single Virtual PC image for development, test & demo purposes. At a minimum CRM Professional requires 3 Virtual PCs:
- Server 1: Windows Server 2003 + Active Directory + Exchange
- Server 2: Windows Server 2003 + CRM + SQL + Reporting Services
- Client 1: Windows XP + Office + CRM Client
Now unless you have one of those brand-new, dual-core, 4GB RAM notebook PC with fast, high-capacity external hard drives, running all three images on a single host PC is not going to be particularly usable. The main problems with a single image, which I have encountered are:
- Outlook & Exchange have problems running on the same machine.
- CRM Desktop Client for Outlook installation fails towards the end of the install with an ABP (Address Book Profile) error and leaves the Client only partially working
- CRM Client for Outlook (both Desktop & Laptop clients) and CRM Server both try and install files in the same folder by default C:\Program Files\Microsoft CRM.
Well the good news is that we now have a series of steps which solve these problems, and so, using my MSDN Universal Subscription licence keys I have built my own image:
- Install Windows Server 2003, Active Directory, SQL Server 2005, SQL Reporting Services 2005, Exchange Server 2003, Office 2003, SharePoint Portal Server 2003, Business Scorecard Manager 2005.
- Start Outlook and create an Exchange Mail Profile for the currently logged on user.
- Install CRM 3.0 server and change the default installation directory to C:\Program Files\Microsoft CRM Server.
- Find MAPISVC.INF in C:\WINDOWS\system32 and Rename it to MAPISVC-BACKUP.INF
- Copy MAPISVC.INF from C:\Program Files\Common Files\System\MSMAPI\1033 to C:\WINDOWS\system32
- Install CRM Desktop Client for Outlook – Ignore Environment Diagnostics Wizard warning:
“The Microsoft CRM client for Outlook cannot be installed on a computer where Microsoft Exchange is installed”
- The installation will fail with an “ABP” error (ABP = CRM Address Book Provider). The next steps will fix the problem
- Find the CRMABP32.dll from the CRM Client Installation Disk (CD 2) in the \PFiles\MSCRM\Client\bin folder, and copy this to both C:\Program Files\Common Files\System\MSMAPI\1033 and C:\WINDOWS\system32 folders
- Copy the following text at the bottom of both C:\Program Files\Common Files\System\MSMAPI\1033\MAPISVC.INF and C:\WINDOWS\system32\MAPISVC.INF
PR_DISPLAY_NAME=Microsoft CRM Address Book
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY | SERVICE_NO_PRIMARY_IDENTITY
PR_PROVIDER_DISPLAY=Microsoft CRM Address Book
PR_STORE_SUPPORT_MASK=STORE_CREATE_OK | STORE_RESTRICTION_OK
- In the same MAPISVC.INF files, under [Services] section, add the line
MSCRM AB=Microsoft CRM Address Book
- Go to Control Panel -> Mail -> E-mail Accounts and select “Add a new directory or address book” then select “Additional Address Books” and click on “Microsoft CRM Address Book”.
- Start Outlook and go to Tools -> Options -> Other -> Advanced Options -> COM Addins and enable the “Microsoft CRM Outlook Addin”
- In Outlook go to Tools -> Address Book, then go to Tools -> Options -> Add, and select all 6 CRM address books – CRM Accounts, CRM Contacts, CRM Facilities/Equipment, CRM Leads, CRM Queues and CRM Users
And that’s it. Enjoy
This posting is provided “AS IS” with no warranties, and confers no rights.