So Long, Farewell, Auf Wiedersehen, Goodbye

After 10 fantastic years working with Microsoft Dynamics CRM, it is finally time for me to move on to pastures new. I joined the UK MBS team in July 2004 a few months after Microsoft CRM 1.2 was launched. Business applications were truly a new frontier for Microsoft at that time, and over the years…


Microsoft UK Apprenticeship Scheme 2014

The Grand Wazoo… Slightly off-topic, but I just found out that applications are still open for our first ever Microsoft UK Apprenticeship Programme which starts in September 2014. We are looking for school leavers aged 16 years + to join either our Business Management or Technical stream. Applicants need to be 16 years + with…


What Is The Microsoft & Partnership All About?

Give Life Back To Music… Over this weekend I’ve been reflecting on what the partnership actually is, and what does it mean for Microsoft as a whole and specifically for Microsoft Dynamics. I’ve collected many of the press articles from the last few days, and it seems the overall sentiment is pretty positive, with both…


CRM Magazine 2014 Service Awards

Good Times… It’s taken a while, but “The Times They Are A Changing”. CRM Magazine has just announced Microsoft Dynamics CRM as the winner in their “Customer Case Management” category. Click in the image below to read the full article. This posting is provided "AS IS" with no warranties, and confers no rights. When not…


Dynamics CRM Spring Wave Training Blitz

At Last I Am Free… Are you a Microsoft Dynamics CRM partner? Then this training on 8th/9th April 2014 is for you…! Social listening! Customer care! Marketing! It’s all coming in the Microsoft Dynamics CRM “Spring Wave” releases. Please join Fred Studer, Microsoft Dynamics General Manager of CRM Product Marketing, as he and his team…


Microsoft Dynamics Convergence 2014 Atlanta

My Feet Keep Dancing… Just a quick post to let you know that you are able to register for “Virtual Convergence” and access recordings of all the Microsoft Dynamics Sessions free of charge, here – There are many CRM related session for you to enjoy, with lots of information about our roadmap for 2014….


CRM Pre-Sales “Top Tips” Part 1 – Demo Data

My Forbidden Lover… It’s approaching the end of another year, and now’s the time I start to sort through a bunch of stuff that has been at the bottom of my “To Do” list pretty much all year. I’ve been trying to get round to writing a series of articles about “best practice” for Microsoft…


CRM 2013 eLearning Course

Rebels Are We… Thanks to my Danish colleague, Jesper Osgaard, for spotting the availability of a new CRM 2013 eLearning course. You can find the course by searching for course number 80543AE “Introduction to Microsoft Dynamics CRM 2013” via the Microsoft Training Catalogue here – If you (or your company) already have access to…


Industry Templates For CRM 2013

Strike Up The Band… Last week at Microsoft Convergence EMEA 2013 we announced the imminent availability of a number of industry-specific templates for Microsoft Dynamics CRM 2013, providing additional functionality for businesses in sectors as diverse as Wealth Management and Local Government. The good news is that are now available for download, free of charge,…


MOCA or EXPRESSO. What’s Your Mobile CRM?

Est-Ce Que C’est Chic… Announced this morning at the Microsoft Dynamics Convergence 2013 EMEA conference, not only do we have the CRM 2013 Mobile Companion Apps (MOCA) for iPad and Windows 8, but we have now released the CRM 2013 Phone Apps for Windows Phone, iPhone and Android (affectionately known as EXPRESSO as a nod towards Mobile…