Disabling unauthorized forwarding in Outlook.com

Over the past week, I’ve noticed an increase in user escalations asking to disable unauthorized forwarding. That is, they have a setting in their mailbox where their email is being forwarded to another account. Users can resolve this themselves: select Options > Mail > Automatic processing > Inbox and sweep rules. Then, look for any…

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An update on the forwarding email problem in Office 365

Well over a year ago, I wrote the following blog post: Why does my email from Facebook, that I forward from my outlook.com account, get rejected? It’s a very popular blog post, it gets more comment than almost any other post that I have written. The overwhelming majority of comments asks the question: “When will this…

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What do we mean when we refer to the ‘sender’ of an email?

There’s a lot of ambiguity about the term “sender” when talking about the sender of an email. What do we mean? The term is overloaded because there are so many possible “senders” of a message. Here’s the most commonly used terms and how they show up in various email clients: 1. The From: address in…

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