Why I’m mad at Verizon…

I have been happily using my Verizon XV6800 for about 6 months now. I have to say Live Search is one of the best applications I have ever used, but it has always irritated me that Verizon has disabled the GPS functionality on this GPS-capable phone. 

OK, so I'm headed back to the mothership for reprogramming to Seattle for training, and I learn of a software update that will install Windows Mobile 6.1, provide access to the EVDO Rev-a network, and enable GPS (OK, only for VZNavigator, but I guess that's better than nothing). Having only been to Seattle once before, (exactly 7 years ago, but that's another story...) I thought it would be a great idea to have the GPS on my phone (my Garmin was stolen from my car and I haven't replaced it yet)

So, I go to the Verizon site, download their update, and follow the instructions to the letter. Boom - I get my first error - Invalid command. It gives me some instructions about recovering, so I follow those, again to the letter. I try running it again - Invalid Command - again... At this point the screen on my phone shows nothing but red, green, and blue bars.

I call Verizon customer service, the first guy doesn't seem to know anything about the update. The second time I call, I get dropped. finally, the 3rd guy knows what he's talking about. Unfortunately, is only answer is to send me a new phone. I wanted to just go to a store and get a new one, but I was told they don't have any in the stores near me. So, I have to have them send the phone to Seattle, and activate my old phone. I'm irritated, but at least I have a phone. (I've always liked my Pantech PN-820 anyway, but nowadays, I need the full keyboard of the XV800)

I think I'm being really smart when I remember to bring my battery from the old XV6800 - now I don't have to charge the new battery right away. My phone is overnighted to my hotel, and I open the box, and here's the final capper that puts me over the top:


So now, I have a phone, a battery, the mini-USB cable for charging (I brought that too), but no way to keep the battery from falling out! Nice work, guys...

  • A bad software release that damages phones

  • No ability to get this resolved at a store

  • Sending a refurbished phone with no backing

bad, bad, bad... I like the network, but instead of just re-upping with a new phone, I'm going to look at other providers next year.

Comments (2)

  1. Verizon says:

    Thanks for sharing your thoughts, meanwhile, Verizon wireless is one of the heavyweights of the broadband and cellular phone businesses, and we can surely hear them now.  However, you won’t be able to hear them as a provider of land lines anymore, at least in some areas.  Verizon has agreed to sell their land line service to Frontier Communications for a lot of cash – more than the biggest installment loans – about $9 billion.  Frontier is a telecom company with a reputation for bucking trends, like Time Warner’s pushing for a broadband cap.  Frontier is steadfastly against a usage cap, as they think that if customers are going to get out their credit cards for service, through Frontier or <a rev="Vote for" title="Verizon and Frontier Communications Make $8.6 Billion Deal"  href="http://personalmoneystore.com/moneyblog/2009/05/13/verizon-frontier-communication/">Verizon</a&gt;, they should get what they want.

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