Don "blogcasts" on Service Factory

Have you heard about this new Service Factory thing but you're not sure how to get started? One option is to join the community, download the preview bits and dive in head first. But if you prefer a kinder, gentler option, Don has started to put together some "blogcasts" that provide video introductions to key parts of the deliverable. (I'm not sure if blogcast is actually a real word, but Don seems to think so, so I'll play along for now :-). Check out his Service Factory Introduction and Contracts shows now, and let him know what you think of the format and what you'd like to see next!