Download your Hotfixes!


Up to this point Microsoft has always required customers to make a phone call into Microsoft Product Support to receive a hotfix. Today we have made available a web application that allows customers to fill out a simple web form and receive the hotfix by email.


Here is how it works: The form on the site has field entries for the following information:


Country/Region              (Pulldown menu)


KB article number          (Text entry)


Platform                        (Pulldown menu)


Product Language          (Pulldown menu)


E-mail address              (Text entry)


You enter the data listed above and select the “Submit” button .  You are then taken to a submission confirmation webpage.  This webpage lets you know that you should receive a response from a Microsoft Professional within 8 business hours.  The e-mail response that you receive looks like the automated hotfix e-mail that you may have seen should you have ever used the previous call in method.


Happy Hotfixin’.


Todd 

Comments (7)

  1. At GTSC, we get a lot of requests for hot fixes. Up to this point Microsoft has always required customers

  2. says:

    Till now, Customers were getting the hotfixes for Microsoft products after talking to Microsoft Support

  3. Till now, Customers were getting the hotfixes for Microsoft products after talking to Microsoft Support

  4. Satisfy Me says:

    As noted, customers can usually request hotfixes for issues via their support contact or by placing a

  5. At Microsoft PSS, we get a lot of Hotfix requests. Till few days ago we always required customers to

  6. At Microsoft PSS, we get a lot of Hotfix requests. Till few days ago we always required customers to